Instant Queue Manager V4 is an enterprise class click to chat application.  Instant Queue Manager V4 supports the most popular enterprise level IM platforms such as Lotus Sametime, Microsoft OCS, and XMPP. 

Queue Manager V4 also support intergration with common enterprise class CRM systems as well as:

• Complete measurement and reporting system
• Custom web client
• IM based decision support tree
• Intergration with internal enterprise systems such as customer tables, crm systems, ticketing systems, active directory, ldap, etc..

The following 'storyboards' represents common click to chat scenarios experienced by many our customers.