Instant Queue Manager

Queue Manager - Enterprise Click to Chat for IBM Lotus Sametime

Increase sales by giving web visitors access to a specialist in real time

Increase productivity by giving employees immediate access to a help desk professional

Enable enterprise click to chat, or lives sales support on your intranet or website

Shorten your sales cycle and improve customer satisfaction by giving customers real time access to sales staff and customer support

Instant Queue Manager improves help desk efficiency, ensures consistent answers to common questions, helps identify employee productivity and provides real time access to sales staff and customer support.

Queue Manager provides enterprise click to chat benefits such as interviews, monitored queue's, measurements and reporting, screen and link sharing, invite others or transfer between queues, support popular enterprise IM systems, browser based configuration and canned responses.

IBM Techline benefits from Queue Manager with click-to-chat, knowledge base search from Sametime, and service ticket submission. Read more about IBM Techline and Instant Queue Manager or watch it in action below.

Interviews - Filter your incoming customers with interviews that qualify their needs and direct them to the appropriate representative.  These interviews are customizable, extendible and easy to create.

Charts & Reporting - Instant Queue Manager comes with twenty-six standard charts that measure and report usage and traffic in an animated, interactive, quick and easy way.  High level information can be organized by year or down to the hour.

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PRESS:

Instant Queue Manager Wins Best Unified Communications and Collaboration Solution Award at IBM Lotusphere 2010

Instant Queue Manager Wins IBM Lotus Award for Best in Lotusphere Showcase 2009