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A global financial services organization improves support with helpdesk enablement using Queue Manager and Sametime 8.5 PDF
A global IT company increases internal helpdesk productivity and improves support response time with Instant Queue Manager PDF
A Central Bank Improves Access to Information by Adding the Presence Awareness of Instant Queue Manager to Research Library Operations HTML PDF
A Global Financial Services Provider Connects with Customers by Extending Sametime to the Web and with Plug-ins HTML PDF
A Global Pharmaceutical Company Increases Employee Productivity by Deploying Instant Queue Manager for Internal Help Desk Efficiency HTML PDF
The Learning Continuum Company Deploys Instant Queue Manager to Interact with Customers in Real-time HTML PDF
SaskEnergy benefits from Regulatory Compliance and Peace of Mind with Instant IMtegrity PDF HTML
Phoenix Contact Benefits from Integrated Lotus Notes and Lotus Sametime Archiving PDF
Hendricks Regional Health Makes a Build-or-Buy Decision for Lotus Sametime Chat Logging HTML PDF
Tuff Torq Deploys Instant IMtegrity Archives to Enforce Sametime Usage Policies HTML PDF
IBM Turns to Instant Technologies when the US Department of Defense Requires Sametime Archiving HTML PDF
A Global Energy Provider Replaces Akonix with Instant IMtegrity Archives to Ensure Regulatory Compliance HTML PDF
A Global Financial Services Provider Relies on Instant IMtegrity Archives to Comply with IM Discovery Requests HTML PDF
A Global Steel Manufacturer Deploys Instant IMtegrity Archives to Mitigate the Legal Risks of Sametime Chats HTML PDF
RedLab Deploys Instant IMtegrity Archives to Turn IM Chats into Usable Business Intelligence HTML PDF
Integrys Energy Group Relies on Instant Archive Viewer for Corporate IM Search and Discovery with Lync 2010 HTML PDF
A Major American Insurance Company Turns to Instant Archive Viewer After Unsuccessfully Attempting to Build an OCS Archive Viewer In-house HTML PDF
Liberty Bank of Arkansas Deploys Instant Archive Viewer for Role-based Access to Microsoft OCS Archives HTML PDF
Systems Integrator IT Professional Services Meets Clients' Requirements for Microsoft OCS Archive Access HTML PDF
Athabasca University Enhances Collaboration Amongst Geographically-dispersed Students with Automated Buddy List Provisioning PDF
A Major Defense Agency Uses Instant Buddy List Administrator to Automate Provisioning of Sametime Buddy Lists to 100,000+ Users HTML PDF
Military and Government Organizations Rely on Instant Solutions to Make Collaborative Decisions at the Speed of Light PDF
IBM Turns to Instant Technologies when the US Department of Defense Requires Persistent Chat HTML PDF
The Shepherd Center Uses Instant Agent Framework to Ensure Vital Information is Readily Available HTML PDF
MediCorp Health System Improves Communication Efficiency Via Instant Agent Framework HTML PDF
Nissan Greece Builds Bots with Instant Agent Framework to Improve Customer Service HTML PDF
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