IT Professional Services (ITPS) is a Microsoft Gold
Certified Partner that works with organizations to achieve a step change in
business performance, by ensuring the right people are in the right roles,
using the right processes and technology, in the right way.
Unified communications with Microsoft Office Communications
Server (OCS) is a core component of ITPS’ mission to help companies align people, processes,
and technology to enhance performance of both the individual and the
organization. ITPS’ OCS specialists were
faced with the challenge of meeting varying customer requirements for
regulatory compliance, OCS archive retrieval, and end-user access to their
personal OCS archives. ITPS’ search for
a solution started - and ended - with Instant Archive Viewer from Instant Technologies.
Instant Archive Viewer for Microsoft OCS
“The clients for whom we deploy OCS need the facility to
archive and then easily retrieve historical IM information, either as an
administrator or as an end-user,” says Kevin Almond, Technical Operations
Director for ITPS. “Our core business is
providing innovative IT solutions, so it is vital for us to engage with
like-minded software vendors that enable us to tick all the boxes in our
clients’ lists of requirements.”
Mr Almond’s search lead him to the enterprise IM experts at
Instant Technologies. Instant Archive
Viewer provides role-based archive search and discovery for Microsoft OCS.
- Internal usage policies are easily enforced;
- Compliance audits and legal discovery requests are
completely fulfilled; and
- The information that would otherwise be locked in an
organization’s OCS archives instead becomes a usable (and valuable) business
asset.
Easy to Integrate
ITPS’ clients, like organizations everywhere, are carefully
managing their IT budgets. Requirements
must be met, therefore, with products that do not require costly services
engagements.
“Instant Archive Viewer is extremely straight forward to
install,” says Mr Almond. "We went
through an initial guided install process with both sales and engineering
personnel from Instant Technologies that was very effective and allowed for
Q&A throughout the process. We have
since repeated the install and as per the first time, it was seamless - the
software was operational within minutes.” Robust Capabilities, Yet Easy to Use
Instant Archive Viewer successfully balances a comprehensive
feature set with an intuitive interface that requires little or no training for
administrators, managers, or end users.
“Users can now easily reference back to older IM
conversations for whatever reason,” says Mr Almond. “This allows self-management of the archived
IM database. Queries can be found and
answered by the users, with no intervention from the help desk - a huge time
saving.”
Instant Archive Viewer’s role-based search, retrieval, and
discovery capabilities necessitate ease-of-use for stakeholders of widely
varying technical skill.
“Where necessary and for corporate purposes, an OCS
administrator can review conversations between any members of staff. Or an HR manager can be given specific rights
to monitor adherence to corporate usage policies,” continues Mr Almond. “The business is now safe in the knowledge
that it is protected in regard to regulatory compliance, internal oversight,
legal discovery requests, or other corporate level issues.”
Final Thoughts
“Instant Archive Viewer’s install packages are really small
considering what the product’s features and deliverables are,” says Mr Almond.
“The performance on the client is fast with it being
web-based, and the overhead on the archive server is minimal. All in all, this is an excellent product for
both compliance and general IM archiving purposes, and I would not hesitate to
recommend it to others,” concludes Mr Almond.
|
