When one of the world’s largest defense agencies decided to
deploy IBM Lotus Sametime to their 100,000+ users, they quickly encountered a
massive administrative challenge: How
would they create buddy lists consisting of all the relevant personal and
organizational contacts for each user?
Solution: Instant
Buddy List Administrator
The customer asked for help from the enterprise IM experts
at Instant Technologies. The solution
was ingenious in its simplicity: As each
user was activated in Sametime, he or she was presented with a web-based
sign-up screen that contained a short series of questions; the answers to these
questions automatically determined to which groups each user belonged. Instant Buddy List Administrator then
automatically assembled a customized buddy list that was ready and waiting for
each user the moment they first logged in to Sametime.
The Results: Immediate Value, Enhanced Productivity, Reduced Administrative Overhead
From the CIO’s perspective, the payback on Instant Buddy
List Administrator was measured in seconds: User adoption of this new collaboration medium was immediate because
every user was automatically provisioned with a list of contacts relevant to
their role in the organization.
“Instant Buddy List Administrator greatly simplified our
roll-out of Sametime,” says the Project Manager for the customer’s Sametime
deployment team. “The end users are
happy because their customized buddy lists translated to immediate improvements
in productivity and efficiency, and the IT department is happy because Instant
Buddy List Administrator eliminated incalculable hours of manual labor.”
“We all operate within both organizational and personal
networks,” says Peyton McManus,
President of Instant Technologies. “When a transformational collaboration
medium such as Sametime is implemented, organizations want to see an immediate
return on their investment. The ability to automatically pre-configure
each user’s Sametime buddy list with the important personal and organizational
contacts helps deliver that ROI by making Sametime instantly relevant and
usable.”
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