Solution: Instant Buddy List Administrator
The customer asked for help from the enterprise IM experts at Instant Technologies. The solution was ingenious in its simplicity: As each user was activated in Sametime, he or she was presented with a web-based sign-up screen that contained a short series of questions; the answers to these questions automatically determined to which groups each user belonged. Instant Buddy List Administrator then automatically assembled a customized buddy list that was ready and waiting for each user the moment they first logged in to Sametime.
The Results: Immediate Value, Enhanced Productivity, Reduced Administrative Overhead
From the CIO’s perspective, the payback on Instant Buddy List Administrator was measured in seconds: User adoption of this new collaboration medium was immediate because every user was automatically provisioned with a list of contacts relevant to their role in the organization.
“Instant Buddy List Administrator greatly simplified our roll-out of Sametime,” says the Project Manager for the customer’s Sametime deployment team. “The end users are happy because their customized buddy lists translated to immediate improvements in productivity and efficiency, and the IT department is happy because Instant Buddy List Administrator eliminated incalculable hours of manual labor.”
“We all operate within both organizational and personal networks,” says