The Customer: Tuff
Torq Corporation
Established in 1989, Tuff Torq Corporation is a leading
“on-demand” manufacturer of unique, powerful drive systems for outdoor power
equipment, off-road applications, and the marine industries. According to
the latest 2008 published reports, nine out the top ten lawn and garden
tractors are powered by drive systems manufactured by Tuff Torq
Corporation. Three out of the top four
“best-buys” also contain Tuff Torq hydrostatic transmissions.
Tuff Torq’s Challenge: Seamlessly Archive Lotus Sametime Chats to Enforce Usage Policies
Tuff Torq uses IBM Lotus Sametime to facilitate real-time
communication and collaboration. The
business benefits of instant messaging—increased productivity, reduced costs,
improved customer service—help Tuff Torq maintain its status as an industry leader. Lotus Sametime, however, does not natively log chat
messages; as a result, Tuff Torq had no way to monitor and audit its users’
Lotus Sametime communications to ensure the system was being used for business
purposes rather than idle chatter.
Instant Solution: Instant IMtegrity Archives
Instant IMtegrity Archives provides IM archiving, search,
and discovery for IBM Lotus Sametime. Instant IMtegrity Archives captures and indexes all Lotus Sametime
chats, thus helping organizations meet requirements for regulatory compliance,
preservation of intellectual property, and—in Tuff Torq’s case—usage policy
enforcement.
Log and audit all Lotus Sametime conversations -
Track who said what, what was discussed, when it
was discussed, and how long the discussion lasted (including inline usage of
images and emoticons)
Search and discover IM chats archive-wide in a central admin
console
- Enforce internal IM usage policies
- Respond immediately to audits and electronic
data discovery requests
- Preserve intellectual property
-
Protect archives with secure Access Control
Lists
Archives are fully indexed and easily searchable
- Quickly search by date or by person, or do
advanced searches with Boolean operations, within time frames, or over a set
conversation length
-
Easily identify usage policy violations so
appropriate corrective action can be taken
- IM conversations—like email—become a usable
digital asset
The Results: Reduced
Risk and Increased Productivity
“Everyone who’s ever used instant messaging knows how easy
it is to get distracted from the task at hand by non work-related chats,” says
Dallan Leishman, Tuff Torq’s network administrator. “We were aware that Lotus Sametime, if so
abused, could have a negative impact on user productivity.”
To mitigate those concerns, Tuff Torq conducted an extensive
search for a Lotus Sametime archiving solution. Instant IMtegrity Archives from Instant Technologies ticked all the
boxes on Mr Leishman’s wish list.
“Instant IMtegrity Archives de-risked our usage of Lotus
Sametime,” continues Mr Leishman. “Every
IM thread is centrally archived so we have a complete record of everything that
happens in our Sametime environment. And
because every IM thread is indexed for fast and easy search and retrieval, we
can easily spot usage policy violations, take corrective action, and thereby
maintain our standards for employee productivity.”
“The business benefits of real-time communication and
collaboration are too great to ban its use over concerns that users might waste
time in chats unrelated to work,” says Peyton McManus, President of Instant
Technologies. “Smart companies such as
Tuff Torq are able to embrace instant messaging because Instant IMtegrity
Archives enables them to enforce their internal usage policies.”
“Instant IMtegrity Archives is a great product out of the
box,” says Mr Leishman. “But we required
some customization to integrate it into our environment. The support team at Instant Technologies went
above and beyond the call of duty to ensure the product worked exactly as we
needed.”
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