Experts in Unified Communications and Real-time Collaboration
Instant Technologies specializes in developing innovative, enterprise-class compliance and productivity solutions for IBM Lotus Sametime and Microsoft Office Communications Server.
Our multiple-award-winning products enable organizations to meet regulatory requirements, improve customer service, and increase employee productivity.
Our expertise in unified communications and real-time collaboration dates back to the release of our first product in 2002. Today, many of the world’s largest companies rely on our products for IM archiving, IM queue management, persistent chat rooms, IM bot development, buddy list administration, and more.
New! Enterprise IM Archiving White Paper
If you use Lotus Sametime or Microsoft LCS/OCS and need to conform to regulatory standards such as those outlined by the Securities and Exchange Commission (SEC), the Health Insurance Portability and Accountability Act (HIPAA), the National Association of Securities Dealers (NASD), the Sarbanes-Oxley Act (SOA) or the Graham-Leach-Bliley Act (GLBA), click here to download a copy of our white paper, 'Enterprise IM Archiving'.
New! Change Management for Sametime Groups and Contacts White Paper
How do you ensure the accuracy of your Sametime user data, buddy lists, and group memberships in an environment of never-ending change? Read this white paper to learn more about the challenges of managing Sametime groups and contacts with native tools. There is a simple solution that will give you real-time change management for your real-time communications environment!
Instant Industry Spotlight: Military and Government Organizations
Military and government organizations face unique challenges in real-time communication and collaboration. This industry spotlight examines those challenges - and their solutions.
New Version Alert: Instant Queue Manager v2.5
- Instant STLinks package with customizable chat windows
- Option to direct visitors through an FAQ tree before they reach an agent
- Invite other agents to join a chat session with a single click
- Send chat logs to an email address
- Graphical activity reports
- Customizable QueueBot IM text interactions such as automatic responses in foreign languages
New Version Alert: Instant Archive Viewer v1.2
- Client-side: Improved performance via its AJAX-based architecture and its full support for Office Communicator
- Back end: Advanced administrative options, streamlined installation, and enhanced search and discovery capabilities
