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Instant Newsletter - August 2005 |
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Newsletters > August 2005 |
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Instant Technologies Newsletter I've got another tip from Carl, this month he tells us how we can quickly and easily set up and log in with multiple Sametime accounts through the manipulation of INI files. Summer has been busy, with our developers working hard at adding some great new functionality to our products, we'll shortly be releasing an update of Instant Queue Manager that includes the ability to use Sametime public groups as the queues. And finally (yes it took a few attempts) Sametime FP1 is available. Instant Queue Manager saves time and connects people more effectively at TLCC
 I
recently had a chance to ask Howard Greenberg, President of The
Learning Continuum Company (TLCC), about their success using Instant
Queue Manager and STLinks to communicate with their customers through
their website in a more efficient manner.
TLCC eliminated the everday hassle of updating their website's STLinks in their 'Chat now with TLCC' feature through the creation of queues. Instant Agent Framework allowed them to define queue participation lists that directed TLCC customers directly to available sales and support representatives. Howard Greenberg also praised the logging feature that allowed management to monitor and track the usage of the queues. This is what he had to say: "The logging feature works great - we not only get our queue management solution, but also a log of all our inbound chat conversations from the web site. We can immediately see who replied to which request and how many web based queries we have handled." Click here to read the complete story... Sound like a product your company could benefit from? Click here for more information... Use .INI files to quickly log in multiple instances of Lotus Sametime to test applications.
For instance, if
you want to test Instant Agent Framework, or Instant Queue Manager in
multiple environments this tip will allow you to quickly do so without
having to re-enter usernames, passwords, and server information. Instant Queue Manager now supports Lotus Sametime Public Groups
 For
those of you who are familiar with our product Instant Queue Manager,
we are in the process of putting the final touches on an update. The
update will include the ability to set public groups as agents in a
queue.
The ability to set public groups as agents in a queue has been a popular request among many of our customers. Administrators can now configure queues to direct incoming chat requests to the next available person among an entire group. This will make creating queues more flexible, and members of a queue are instantly updated with a change to a public group. We are always looking for ways to make our products work better, and what better place to get advice than from our customers. Keep the feedback coming so that we can make our products better for you. Not currently an Instant Queue Manager customer? click here to learn more... Click here to request a demo... Lotus Sametime Fixpack 1 is now available!!
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