Instant Technologies Newsletter
We
are another month into summer and business is great. In this month's
newsletter I'm going to talk about MediCorp, who've recently
implemented Instant Agent Framework Sametime bots and had great
results. We have another tip from Carl, he
will explain how to connect your sales and support staff directly to
your company's website through the use of Instant Queue Manager and
STLinks.
We'll talk a little about Instant
Meeting Assistant - our newest product which is expected to go gold in
the next couple weeks. We're even letting people try a fully functional
demo version available exclusively through this mailer.
And last we've supplied you with some information about IMtegrity 3.21 and a link to download a trial version.
Instant Success at MediCorp
Instant Agent Framework enhances MediCorp's Lotus Sametime environment
David
Russell, an I.S. Systems Analyst over at MediCorp Health System in
Fredericksburg, Virginia, recently shared with us stories of MediCorp's
success in using Instant Agent Framework.
Russell was able to easily install
and develop a number of bots in a minimal amount of time. MediCorp's
goal in purchasing Instant Agent Framework was to expedite adoption of
Lotus Sametime among employees, and this is just one of the many good
things Russell had to say:
"People like 'cool new
gadgets', and its even better if those gadgets offer a business
solution. It was a hit, especially from our Executive Assistants - who
need to look up information quickly in Notes Databases, and now can
even faster with BOT technology." - David Russell
As many of you already know
Instant Agent Framework is a tool that allows administrators with no
programming experience to create Sametime bots in a matter of minutes.
Sametime bots can query popular applications such as Lotus Domino,
Microsoft SQL Server, Oracle, and IBM's DB2.
Click here to read the complete story...
Sound like a product your company could benefit from?
Click here for more information...
Using STLinks with Queue Manager
Point your STLinks to Instant Queue Manager
Here's a useful tip that can be used to
link your company's website directly to your company's sales or support
staff. The tip is straight out of a chapter in an IBM's Redbook written
by our very own, Carl Tyler.
This will allow a company to
create a link on their website that will connect visitors to any number
of queue agents who can answer a visitor's response based on their
priority in a queue.
IBM Redbooks Chapter 9.6.2
Instant Meeting Assistant
Instant Meeting Assistant in final stages before going gold
Instant's
next product - Instant Meeting Assistant is now in the final stages of
development. Instant Meeting Assistant will be out in the next two
weeks.
Instant Meeting Assistant's user
interface is completely invisible to all other participants of a Lotus
Sametime meeting, allowing the user running the meeting to check their
agenda, or take notes without interrupting the meeting.
There is also a highlighter
function that allows the meeting administrator to highlight objects on
their desktop for all to see. Instant Meeting Assistant will allow
users to hosts much more effective meetings
Click here to download a demo...
IMtegrity Upgrade
IMtegrity Upgrade to work with Lotus Sametime 6.51 FP1
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You may have heard that IBM Lotus
Sametime 6.51 Fixpack 1 has an issue with overwriting 3rd party chat
logging DLLs. The latest version 3.21 of Instant IMtegrity contains an
updated installer to resolve the issue. If you either have a prior
version of Instant IMtegrity installed and applied Fixpack 1 to your
Sametime 6.51 Servers, or you already have Sametime 6.51 with FP1 and
are going to install Instant IMtegrity, you'll want to install
IMtegrity 3.21.
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