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Instant Newsletter - September 2005 |
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Newsletters > September 2005 |
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We're
nearing the end of September, the foliage is beginning to turn and
summer's last breaths are upon us. In this month's newsletter you will
learn how RedLab uses IMtegrity to monitor Sametime usage among
employees.
Carl Tyler Sametime has another tip for us. In this issue he'll show us how you can figure out the name format for STLinks so that it doesn't make unnecessary calls to the resolver. Our development team is putting the final touches on an add-in for Instant Queue Manager that allows for 'canned responses' within the Sametime connect client. And then last but not least, we're looking for people interested in evaluating Sametime bots that access information in SAP R/3. IMtegrity at RedLab in Moscow, Russia IMtegrity allows RedLab management to log and monitor Lotus Sametime usage
 RedLab
of Russia recently gave me the opportunity to chat with them about our
product IMtegrity and how they were putting it to use. It is always
interesting to learn about how companies are using the products we've
worked so hard to create and its very exciting to hear about a company
half way around the world that is finding a great deal of success and
value in using our products.
At RedLab Lotus Sametime is a major communication tool, though powerful the Sametime Connect client does have its shortfalls when compared to less secure consumer instant messengers. One such shortfall the RedLab employees saw at RedLab was the ability to view archived chats to retrieve valuable information previously discussed with clients or other employees. Management also saw the importance of archiving and this is what Alexander Pestryakov, IT Manager at RedLab had to say: "For us it is important to give users all the instruments and services that will make their jobs more convenient, IMtegrity is one such instrument" Click here to read the complete story... Sound like a product your company could benefit from? Click here for more information... Carl Tyler has yet another tip for us... Find out the names for STLinks without accessing the resolver
Carl has delivered another very useful tip for us to improve the Lotus Sametime Links client response time and ease the burden on the Sametime server. One small function and one line of code is all it takes. Add-In Available for Instant Queue Manager Add-In for current Instant Queue Manager customers allows for 'canned responses'
 Another little something for Instant Queue Manager, last month we had an update and this month we've got an Add-In.
The Add-In for Queue Manager deals with 'canned responses' a feature that we've had many requests for. If you're not familiar with 'canned responses' they allow users to send pre-set responses to avoid the tedious process of having to re-type the same greeting or closing every time they deal with a new person in a help desk. As always, if you have any additional comments or requests for product updates please let us know. We want to make our products better for you. Keep the feed back coming! Not currently an Instant Queue Manager customer? click here to learn more... Bots for SAP R/3 We're looking for people interested in evaluating bots for querying SAP R/3
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