Instant Queue Manager Wins Best Unified Communications and Collaboration Solution Award for IBM Lotusphere 2010 - Awards Handed Out in Live Webinar

Instant Technologies was announced today as the winner of a prestigious IBM Lotus Award.  

Instant Queue Manager won the Best Unified Communications and Collaboration Solution Award for the 16^th Annual IBM Lotus Awards.  This award goes to the solution that most effectively leverages Sametime services and open architecture to improve a strategic business process.

The IBM Lotus Awards recognize exceptional IBM PartnerWorld members that specialize in Lotus software solutions and have excelled at providing quality products, innovative solutions, and superior services to customers.  For the 2010 Lotus Awards, which were handed out last week in a live webinar, hundreds of applications were received from more than 30 countries around the world.    

Instant Queue Manager is the leading real-time solution for immediate, expert assistance.  It acts as a ‘virtual IM receptionist’ to route either internal or external IM requests to agents ready to offer assistance, resulting in increased productivity, improved customer service, and shorter sales cycles.    

“Instant Queue Manager won in a competitive category,” says Peyton McManus, President of Instant Technologies.  “Submissions were judged on the business value they deliver, the extent of integration with other applications or solutions, and their ability to provide new capabilities or enhancements to the end user experience that would not have previously been possible.  We are honored to have been chosen over many deserving submissions.”