Instant Queue Manager Wins Best Unified Communications and Collaboration Solution Award for IBM Lotusphere 2010 - Awards Handed Out in Live Webinar
Instant Technologies was announced today as the winner of a prestigious IBM Lotus Award.
Instant Queue Manager won the Best Unified Communications and Collaboration Solution Award for the 16th Annual IBM Lotus Awards. This award goes to the solution that most effectively leverages Sametime services and open architecture to improve a strategic business process.
The IBM Lotus
Awards recognize exceptional IBM PartnerWorld members that specialize in Lotus
software solutions and have excelled at providing quality products, innovative
solutions, and superior services to customers. For the 2010 Lotus Awards, which were handed
out last week in a live webinar, hundreds of applications were received from
more than 30 countries around the world.
Instant Queue Manager is the leading real-time solution for immediate,
expert assistance. It acts as a ‘virtual
IM receptionist’ to route either internal or external IM requests to agents
ready to offer assistance, resulting in increased productivity, improved customer service, and shorter sales
Manager won in a competitive category,” says