Plug-ins enhance your investment in IBM Lotus Sametime by adding functionality above and beyond Sametime's native feature set. Instant Technologies has a wealth of experience in developing custom plug-ins for specific customer requirements.
Below are a few examples of plug-ins we developed to extend the capabilities of some of our Sametime products. Please contact us to discuss your unique requirements. If you can imagine it, we can build it.
Click here to view screenshots of these Sametime plug-ins.
Plug-in: Instant Queue Manager Canned
This plug-in allows operators to service multiple simultaneous requests
from Instant Queue Manager. It also
allows operators to maintain a personalized list of their most frequent
responses and thereby eliminate the need to re-type those responses over and
Plug-in: Instant Queue Manager CRM Token
This plug-in identifies in real-time who is submitting requests from
Instant Queue Manager. It securely
retrieves a visitor’s details (email address, phone number, etc) from the CRM system
so operators can provide the best possible service.
Plug-in: Instant Team Sessions Places
This plug-in allows Sametime users to quickly access places in Instant Team
Sessions and customize the way they interact with persistent chat room members
Pre-configure place-specific alerts
Instantly translate both incoming and outgoing messages (when used with
IBM Websphere Translation Server)
Share files and bookmarks in a persistent chat room
Search chat history in a persistent chat room
Invite other Sametime users to join a persistent room