Instant Chime for Microsoft Teams is designed to create an IM based server service desk utilizing your Microsoft Teams or Slack deployment. Route inbound IM chat requests to agents using the Microsoft Teams client, or a browser based chat client or any Microsoft Bot Framework channel. Supports service desk sizes from 5 to 500 agents. Fully supports automatic language translation (using Azure Language Translation), chat bot integration, and more than 50 out of the box reports. Includes support for Azure QnA, Azure Sentiment Services, and Microsoft Adaptive Cards
Instant Alert Manager is an IM broadcast system for Microsoft Lync©2010/2013. Quickly send scheduled, or immediate, IM notifications using Alert Manager and either Microsoft OCS or Lync. In 2016, all functionality included with Instant Alert Manager was included as part of Instant Chime.