Enterprise service desk and compliance applications for Microsoft Teams, Slack or HCL Sametime

Instant Technologies develops enterprise service desk applications for large corporate customers throughout the world. Our enterprise products enable organizations to meet regulatory requirements, provide live chat across websites, improve customer service, and increase employee productivity.


Hello? Is this thing on?


What do you want?

Financial Solutions

Manage regulatory compliance, interval chat allocation, and real-time alerts.


Government & Defense

Software for the unique challenges faced by public sector organizations. 

Set Sail


Simplify IT demands while relieving operational constraints.

Get Fit!

  • “Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes.”

    – Global Pharmaceutical, Director of IT Support Services

  • “HRA is well-conceived and provides a complete and robust search tool but equally valuable for us is the ability to look at overall IM usage across the

    – Jason Ferenczy-Zumpano, Administrator for Cornerstone Medical Care

Instant Updates

Chime for Mic​rosoft Teams Update is available with additional tools to help deploy to MS Teams, improved bot integration, and some updates to adaptive cards January 7, 2021

Chime Product Update: Updated release of Chime for S4B 0365 is available March 8, 2019.

Beta Announcment:  We will deliver a beta release of Instant Chime for Microsoft Teams during Q1 of 2019

Instant Chime for IBM Sametime - Updated release is available with priority pass features - now supports more than 4,000 help desk sessions per day for large global technology firm (February, 2018)

Portsmouth Herald, March 24, 2013: Instant Technologies helps push e-mail, IM to next level

Latest Blog

Using Instant Chime, Razer, and Microsoft Adaptive Cards to display estimated wait time to reach a service desk agent -

June 26, 2020


Correctly Adding Contacts and Groups to Lync Using UCMA 3.0

Recently I have been revisiting one of our products, BuddyList Migrator, which migrates IBM Sametime buddylists into Microsoft Lync contact lists. While I was doing this, I came across an unexpected, and, so far as I can tell, undocumented nuance involved in using the UCMA ContactsGroupServices class to add contacts.